Clear terms for a clear coaching relationship.

1. About these terms

These Terms of Service apply when you use the HabitChoice website, book a Connection Call, purchase a coaching programme, or receive health coaching services from HabitChoice.

HabitChoice is operated by Tremain Cross, a PREKURE Certified Health Coach based in Christchurch, New Zealand. By purchasing a programme, you agree to these terms together with the Health Coaching Agreement and Privacy Policy.

2. Health coaching

HabitChoice provides health coaching to support behaviour change, goal setting, accountability, self-management and the development of sustainable habits. Coaching is client-led. You remain responsible for your choices, actions and decisions.

Health coaching is not medical care. It does not diagnose or treat medical conditions, prescribe or change medication, provide psychotherapy, or provide medical nutrition therapy. Coaching does not replace care from your GP or other qualified healthcare professionals.

No particular health, weight, blood glucose, metabolic or other outcome is guaranteed.

3. Emergencies and medical concerns

HabitChoice is not an emergency, crisis or acute medical service. If you have an urgent medical concern, contact an appropriate healthcare professional or emergency service. Do not use coaching email or text support for urgent or emergency matters.

4. Connection Call

The 15-minute HabitChoice Connection Call is an opportunity to discuss what you are looking for, whether coaching may be a good fit, and which programme may suit you. It is not a coaching session or clinical consultation and does not create an obligation to purchase.

5. Coaching programmes

HabitChoice Foundations

• $995 NZD. GST is not applicable.
• 5 × 60-minute coaching sessions.
• Programme period of 6 weeks from the purchase date.
• Sessions may be in person or online.
• Email support for brief coaching-related check-ins, accountability, questions and clarification during the programme.

HabitChoice Transformation

• $1,795 NZD. GST is not applicable.
• 9 × 60-minute coaching sessions.
• Programme period of 3 months from the purchase date.
• Sessions may be in person or online.
• Email and text support for brief coaching-related check-ins, accountability, questions and clarification during the programme.

Between-session support does not replace coaching sessions and is not an emergency, crisis, medical or clinical service.

6. Agreement, purchase and payment

Before purchasing a programme, you must complete the HabitChoice Health Coaching Agreement and select your programme. Payment is then made through the payment method provided by HabitChoice. Online card payments are processed by Stripe.

Your programme period begins on the date payment is completed, unless HabitChoice agrees otherwise in writing.

7. Booking and attendance

You are responsible for booking and attending your sessions within your programme period. Sessions are booked using the booking system provided by HabitChoice.

Please give as much notice as reasonably possible if you need to change an appointment. Repeated late cancellations, missed appointments or non-attendance may make it difficult to complete all sessions before your programme expires.

If HabitChoice needs to reschedule a session, reasonable arrangements will be made so that you are not disadvantaged by the coach-initiated change.

8. Programme commitment, expiry and unused sessions

HabitChoice programmes are purchased as complete programmes rather than as individual sessions. Foundations is valid for 6 weeks from purchase and Transformation is valid for 3 months from purchase.

You are encouraged to use all included sessions within that period. Unused sessions do not automatically extend the programme period or convert to cash or credit. HabitChoice may agree to an extension where circumstances reasonably justify it, but this is not guaranteed.

9. Cancellations, refunds and ending coaching

Programme purchases are generally not refundable simply because you change your mind, lose motivation, do not complete agreed actions, miss appointments, or decide not to continue.

This does not limit any rights or remedies you have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or other applicable New Zealand law. Where the law requires a refund, remedy or other response, those rights continue to apply.

You may choose to stop coaching at any time. HabitChoice may also end the coaching relationship where continuing would be inappropriate, unsafe, outside the scope of health coaching, or where reasonable professional boundaries are not respected. Any financial consequences will be considered in light of the circumstances and applicable law.

10. Online coaching and technology

Online coaching depends on internet and technology services that can occasionally fail. If a session is materially disrupted by a technical problem, HabitChoice will make a reasonable effort to continue or reschedule the affected portion.

11. Communication

Email support is included in both programmes. Transformation also includes text support. These channels are intended for brief coaching-related communication. A substantial issue may be held for your next coaching session.

HabitChoice does not guarantee an immediate response. Email is generally responded to within two business days. Text support is responded to during usual business hours where reasonably practicable.

12. Privacy and third-party services

HabitChoice handles personal and health information in accordance with its Privacy Policy and applicable New Zealand privacy law.

HabitChoice currently uses Carepatron for practice-related functions such as client records and booking, Stripe for payment processing, and Hnry for business accounting and tax administration. These providers handle information under their own terms and privacy practices where applicable.

13. Website information

Information on the HabitChoice website is general information and is not individual medical advice. Website content may be updated from time to time. Links to third-party services or websites do not make HabitChoice responsible for their content, availability or privacy practices.

14. Intellectual property

Unless otherwise stated, HabitChoice owns or is licensed to use the original materials provided through its website and coaching programmes. Materials are for your personal use and may not be reproduced, sold, republished or distributed commercially without permission.

15. Consumer rights and liability

Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded under New Zealand law.

To the extent permitted by law, HabitChoice is not responsible for loss arising from decisions you make independently, information you withhold, failure to seek appropriate clinical care, or events outside HabitChoice's reasonable control.

16. Concerns and complaints

If you have a concern about HabitChoice or your coaching experience, please contact Tremain at hello@habitchoice.com so there is an opportunity to understand and address the issue.

17. Changes to these terms

HabitChoice may update these Terms of Service from time to time. The version applying to a programme purchase is the version made available to you at the relevant time, subject to any later change required by law or agreed with you.

18. New Zealand law

These terms are governed by the laws of New Zealand. Nothing in these terms prevents either party from using rights or dispute-resolution processes available under New Zealand law.

19. Contact

HabitChoice
Tremain Cross, PREKURE Certified Health Coach
Christchurch, New Zealand
hello@habitchoice.com
022 063 1319